Important Website Update and Membership Extension

During the past week, some members may have received a system email suggesting that their membership account had been “held for approval”.  This email was sent in error, and we apologise for any alarm or concern this caused.  Please be assured that your membership status has not been impacted, and this message was given unintentionally by the website during a data importing process, associated with the continuing website development.

While some good progress has been made with development of the new MSA website, unfortunately, we have encountered significant delays and technical issues. Members of the MSA National Committee have been working closely with the external web-developer to try and resolve all issues in the shortest possible timeframe, with a strong priority on functions that most impact you, such as managing your membership information, renewals/payments, and subscribing to MSA communications.  However, testing by the committee and a selection of members has revealed ongoing issues that have prevented us from a full launch. As a result, we have needed to temporarily pause all login and membership functions.  We are now in the process of contracting a new development team to resolve the issues and complete the website.

The National Committee recognises that members have been unable to reliably login and interact with the website, including renewing and maintaining your membership, since the new website was introduced in March 2023.  The MSA website is a central and important facility for our members, so this is deeply regrettable. Due to this, all members that had a current/active membership status on the 1st of March 2023 will automatically receive a 12-month extension to their membership.  This extension will apply indiscriminately, regardless of whether you have been successful in renewing your membership this year. 

Examples:
If your membership renewal was due in April 2023, and you were unable to renew via the new website, your membership will be automatically extended to April 2024.
If your membership renewal was completed successfully in February 2023 and you currently have a renewal date of February 2024, it will be extended to February 2025.

The date extension may take some time to be accurately reflected on the website, while we are in the process of transitioning to a development team.  As member logins are currently halted, you will currently be unable to check your membership status online, however we hope this extension will alleviate any concerns you may have about your membership renewal this year.

We greatly appreciate your patience on this matter.  If you have any concerns while we are working as quickly as possible to have the website completed, please direct any questions regarding the website to Liam Shanahan, vicepresident@metrology.asn.au.